Welcome to Brighter Miles. By using our website or booking services, you agree to the following Terms & Conditions. These govern the relationship between Brighter Miles (“we”, “our”, or “us”) and the client (“you” or “the customer”).
Brighter Miles is a travel booking consultancy. We assist clients with researching, planning, and coordinating travel experiences by sourcing and managing bookings with third-party providers (such as airlines, hotels, and transport operators).
We do not issue tickets, nor do we act as the direct supplier of any travel product. All bookings are made through verified third-party partners.
Once a travel plan is approved, you will receive an invoice outlining the services provided and any applicable coordination fees. Payment must be completed before bookings are confirmed.
In some cases, clients may be asked to pay certain vendors directly. We will always clarify the responsible party in such instances.
Each airline, hotel, or travel supplier has its own terms. Brighter Miles cannot control or modify cancellation penalties, delays, or service disruptions caused by these providers.
We recommend that all travelers purchase comprehensive travel insurance.
Refer to our separate Refund Policy below.
We are not liable for losses, delays, cancellations, or damages arising from the actions of third-party travel providers. Our role is strictly limited to consultancy and coordination.
📧 support@brightermiles.com
📞 +44(20)-33862000
At Brighter Miles, transparency and customer satisfaction are a priority. Our refund policy is as follows:
Our service/consultancy fees are non-refundable once a booking process has started or has been confirmed with third-party providers.
Any refund for flights, hotels, or other services is subject to the terms of the third-party provider. We will assist you in submitting refund requests where applicable but cannot guarantee approval.
If you cancel a request before we have confirmed any third-party booking, you may be eligible for a partial or full refund, minus administrative processing fees.
In cases of flight cancellations, delays, or provider-side issues, we will assist in rebooking or refund claims, but the outcome depends on the policies of the airline, hotel, or supplier.
To request a refund, email refunds@brightermiles.com with your full name, booking ID, and reason for cancellation within 7 days of the issue arising.
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